Terms & Conditions

Terms & Conditions

Contact Information:
Biofluid Focus, Inc.
8207 118th Avenue
Largo, FL 33773 USA
Phone: 727.437.7777

Customer Service:   sales@biofluidfocus.com
Website:   www.biofluidfocus.com

Ordering: Mail and phone orders are processed promptly. Notice is provided by email at the time of shipment, backorder, or cancellation. Shopping cart users receive an automatic e-mail confirmation that the website has registered their order. All orders are subject to final acceptance by Biofluid Focus.

Standard Terms: Any offer made by Biofluid Focus to sell goods is subject to these terms and conditions, and, unless otherwise expressly agreed by Biofluid Focus in writing, any different or additional terms and conditions proposed by the purchaser are hereby objected to and rejected and shall be of no effect.

Biofluidfocus.com: By accessing this website, you warrant and represent to Biofluid Focus that you are legally entitled to make use of information and functions made available via the website. Links: www.biofluidfocus.com may contain links to other websites. The company is not responsible for the content or privacy policies of these websites.

Prices: All prices unless otherwise specified, are F.O.B. Ashland, VA. Prices may change without notice. Shopping cart prices apply to orders placed by phone, fax, or mail excepting current special quotations, coupons or other promotional pricing. Prices do not include, and the purchaser shall pay any and all excise, sale, or use taxes.

If a product listed with an incorrect price, Biofluid Focus shall at its sole discretion have the right to refuse and/or cancel any order for said product and amend, correct and/or remove the inaccurate information from its print and electronic materials. The customer will be promptly notified of any such occurrence.

Change Notification List: for early notification of specification changes, please submit your contact information through our website or by contacting Biofluid Focus directly. This list is separate from any other list maintained by the company. Subscription is only available to customers through their business addresses. We recommend at least two individuals from each organization be on the Change Notification List.

Product Listings: We strive for accuracy in all print and electronic content. Biofluid Focus is not responsible for unintentional typographic or display errors in its publications or in the materials produced by its suppliers, whether available through this website or not.

Customizations: We will work with you and the appropriate supplier to ascertain feasibility, cost, and availability of samples for customized products. Special order terms of sale, inventory, and related subjects are negotiated during project feasibility assessment. Special order items are not returnable.

Payment & Terms: Organizations without approved credit must submit remittance with their order. Credit card payment is accepted through our website shopping cart. PayPal provides our secure payment gateway, but a PayPal account IS NOT REQUIRED. PayPal monetary transactions are immediate. Your credit card information is not captured or stored by www.biofluidfocus.com.

Credit is available to institutions in good financial standing. Our normal terms are net thirty (30) days from date of invoice, unless otherwise stated on the invoice. Past due balance accrues a 1.5%/month service charge (APR 18%).

For credit considerations contact Biofluid Focus offices.

Shipping & Handling Charges: Orders are shipped ‘best way,’ UPS, FedEx or truck for larger volumes unless otherwise specified. We bill actual shipping charges plus insurance and handling, if appropriate. All shipments are insured. Shopping cart customers may choose from several listed options.

Inventory & Fulfillment: Biofluid Focus makes every effort to anticipate customer demand and maintains additional inventory as a cushion against unanticipated demand volume. If a large unanticipated order exceeds current inventory, Biofluid Focus reserves the right to backorder the product and use current inventory to meet the current requirements of existing customers.

Backorders: We attempt to ship in-stock merchandise the business day following order placement. Customers are notified if an item is backordered and have the opportunity to cancel the backordered item.

Delivery: All delivery dates are approximate and Biofluid Focus shall have no liability for late deliveries.

Damaged Goods: DO NOT ACCEPT DELIVERY OF OBVIOUSLY DAMAGED GOODS. If you accept delivery of such, DO NOT DISCARD ANY PART OF THE PACKAGE. Insurance claims may not be accepted if the carrier cannot inspect the damaged package. Contact Biofluid Focus to report damage within 3 business days of receipt of goods. We will make insurance claims with the carrier on your behalf; however, Biofluid Focus is not responsible for any form of shipping damage.

Returns – Defective Merchandise: Notify Biofluid Focus within 5 business days on discovery of defective merchandise. DO NOT DISCARD DEFECTIVE PRODUCTS. Biofluid Focus reserves the right to inspect defects on-site and/or to require return of defective product. DO NOT RETURN MERCHANDISE WITHOUT A RETURNED GOODS AUTHORIZATION (RGA) NUMBER. For verified defects, Biofluid Focus will replace product or issue credit at its sole discretion.

Returns – Non-defective Product: NO RETURNS ARE ACCEPTED WITHOUT A RETURNED GOODS AUTHORIZATION (RGA) NUMBER. Contact Biofluid Focus for instructions and an RGA number. All merchandise must be returned unopened, in the original packaging and in good cosmetic condition. Biofluid Focus provides full refund and return freight for items shipped in error. Approved returns for any other reason may be subject to a restocking charge of up to 20% of selling price.

Insure and ship returned goods by a “traceable” carrier. We are NOT RESPONSIBLE for the return of these items. We do not accept freight collect shipments.

Privacy Policy: Please refer to the current policy published at www.biofluidfocus.com.

Warranty Information: All warranties for products manufactured in the United States, whether actual or implied, are between the manufacturer and the purchaser of the product.

Biofluid Focus warrants product of foreign manufacture for which it is the master distributor in the United States, Canada and Puerto Rico whether specifically quoted in this document or not. The following is the warranty for PharmatainerTM products.

Cellon warrants and represents that each Product shall be free of defects in materials and workmanship upon delivery thereof to the carrier for shipment and shall be manufactured in accordance with the Specifications. Except as expressly provided herein, CELLON MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR MADE ON ANY PRODUCT BY ANY PARTY OTHER THAN CELLON SHALL VOID THE WARRANTY EXTENDED BY CELLON UNDER THIS AGREEMENT.

Biofluid Focus® makes no other warranties expressed or implied, of any nature whatsoever with respect to the products it sells. Without limiting the foregoing, Biofluid Focus makes no implied warranty.

Force Majeure: Biofluid Focus shall have no liability to the purchaser for any delay or failure in carrying out its obligations for reasons beyond its control, including without limitation, acts of God, war, natural disasters, charges in or compliance with laws, regulations or governmental policies and shortages of supplies. Biofluid Focus may extend delivery of an order so affected without liability to the purchaser except for the return of any payment made by the purchaser to Biofluid Focus with respect to any undelivered portion of the order so canceled.

Applicable laws: Transactions with Biofluid Focus including the use of its website shall in all respects be governed by the laws of the state of Florida; U.S. Purchasers agree that the Florida courts located in Pinellas County, Florida, shall have exclusive jurisdiction over all controversies arising under this agreement.

Severability: Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, and policies shall remain in full force.

Conflict of terms: If conflict or contradiction exists between these terms and conditions and any other relevant terms and conditions, or notices, the terms and conditions, or notices that relate specifically to a particular section of the publication or website shall prevail.

Disclaimer of liability: Biofluid Focus, Inc. shall not be liable for any loss, liability, damage, direct or indirect, personal injury or expense of any nature whatsoever which may be suffered by you or any third party, which may be attributable, directly or indirectly, to your use of the companies’ publications or www.biofluidfocus.com, any information contained on the website, you or your company’s personal information or material and information transmitted over our system.

These terms were last changed on March 1, 2012.